Privacy Policy

1. Introduction

Ashgrove ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you participate in our financial education programs or interact with our website and services.

By engaging with Ashgrove, you consent to the practices described in this policy. If you have questions about our privacy practices, please contact us at privacy@asshgrovess.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly when you:

• Submit inquiry forms through our website
• Enroll in our educational programs
• Participate in consultations or group sessions
• Communicate with us via email or phone
• Subscribe to our updates or newsletters

This information may include: name, email address, phone number, postal address, and any financial information you choose to share during educational consultations.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address and general location information
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Provide financial education programs and consultations
• Schedule and coordinate program sessions
• Prepare personalized educational materials
• Respond to inquiries and provide customer support

3.2 Communication

• Send program confirmations and updates
• Provide important notices about our services
• Share educational resources (with your consent)
• Follow up after program completion

3.3 Improvement and Analysis

• Improve our educational programs and materials
• Analyze website usage to enhance user experience
• Develop new educational offerings
• Conduct internal quality assessments

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist with website hosting, email delivery, payment processing, and data analytics. These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Ashgrove, our participants, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure servers with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Confidentiality agreements with all team members

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze usage. For detailed information about our cookie practices, including how to manage your preferences, please see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Program Participants: Information retained for 7 years after program completion for educational records and follow-up support
• Inquiry Data: Retained for 2 years or until you request deletion
• Marketing Consent: Retained until you withdraw consent
• Financial Records: Retained as required by Thai tax and accounting regulations

After retention periods expire, we securely delete or anonymize your information.

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Restriction: Request restriction of processing under certain circumstances
• Portability: Receive your information in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at privacy@asshgrovess. We will respond to your request within 30 days.

9. Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect information from individuals under 18. If we become aware that we have collected information from someone under 18, we will delete it promptly.

10. International Data Transfers

Your information is primarily processed in Thailand. If we transfer information to other countries, we ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. For material changes, we will provide additional notice through email or prominent website notification.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of Thailand. We comply with the Personal Data Protection Act B.E. 2562 (2019) and other applicable data protection regulations.